We’d love to hear from you. A kind word, a tough question, a recipe you tried, or something we got wrong — every email is read by a real person on our team, and we’ll write you back personally.
Taking care of the people who let us into their kitchens is the most important thing we do. If something didn’t meet your expectations, please tell us. We’ll make it right.
General Questions
For anything that doesn’t fit the categories below — say hi, ask about ingredients, share a recipe — email us at:
We aim to reply within 2 business days.
Order Questions (Amazon)
OLILO Sweet Fiber Syrup is sold on Amazon.com. For the fastest help with shipping, tracking, returns, or refunds, contact Amazon customer service directly — they can resolve order issues in minutes.
If Amazon couldn’t help, or if your question is about the product itself (taste, ingredients, how to use it, an issue with what you received) — email us. We’ll do everything we can to make it right.
Wholesale & Retail
Interested in carrying OLILO in your store, café, or food service operation? We’d love to talk.
Please include:
- Your store or business name
- Location(s)
- Type of business (retailer, café, restaurant, distributor, etc.)
- Estimated monthly volume
Press & Media
For press inquiries, sample requests, or interview opportunities:
A media kit with founder bios, product photography, and brand assets is available on request.
Influencer & Creator Partnerships
We work with creators who genuinely love food, cooking, and what we’re building. To apply to our partner program:
Or apply directly through our partner intake form. (Replace with the live Vercel/Airtable intake URL when available.)
Mailing Address
OLILO Sweet (Olilo Inc.) 1401 21st St #13467 Sacramento, CA 95811, USA
📞 1-323-325-3130
Stay in Touch
- 📷 Instagram: @olilosweet
- 🎵 TikTok: @olilosweet
- ✉️ Newsletter: sign up at the bottom of any page on olilosweet.com
Privacy & accessibility: see our Privacy Policy and Accessibility Statement. Anything you send us is handled per our Privacy Policy.